This document outlines the Standard Operating Procedures (SOPs) for [Your Business Name] pest control services. These SOPs are designed to ensure consistent, safe, and effective pest control services for our clients.

General Procedures:

  • Customer Service:
    • SOP-01: Answering Phone Calls and Scheduling Appointments
    • SOP-02: Conducting Customer Inquiries and Initial Assessments
    • SOP-03: Customer Communication and Service Expectations
  • Inspection Procedures:
    • SOP-04: Pre-Service Inspection Procedures (Residential & Commercial)
    • SOP-05: Identifying Common Pest Signs and Activity
    • SOP-06: Documenting Inspection Findings and Treatment Recommendations
  • Treatment Procedures: (Individual SOPs for each pest type)
    • SOP-XX: Ant Control Procedures (e.g., bait stations, perimeter treatments)
    • SOP-XX: Bed Bug Control Procedures (e.g., heat treatment, chemical application)
    • SOP-XX: Rodent Control Procedures (e.g., traps, bait stations, exclusion methods)
    • SOP-XX: Termite Control Procedures (e.g., soil treatment, bait stations)
    • SOP-XX: Mosquito Control Procedures (e.g., larvicide application, misting)
    • (Include SOPs for any additional pest types your company services)
  • Post-Service Procedures:
    • SOP-XX: Completing Service Reports and Client Communication
    • SOP-XX: Follow-Up Procedures and Re-treatment Protocols (if applicable)
  • Safety Procedures:
    • SOP-30: Personal Protective Equipment (PPE) Requirements
    • SOP-31: Safe Handling and Storage of Pesticides
    • SOP-32: Spill Response Procedures
    • SOP-33: Heat Treatment Safety Protocols (if applicable)
  • Administrative Procedures:
    • SOP-40: Pest Control Product Inventory Management
    • SOP-41: Service Vehicle Maintenance and Inspection
    • SOP-42: Recordkeeping and Documentation Procedures

Detailed SOP Example: SOP-10: Ant Control Procedures

1. Pre-Treatment:

  • Review customer concerns and inspection report.
  • Identify the type of ant and level of infestation.
  • Wear appropriate PPE (e.g., gloves, long pants, eye protection).

2. Treatment Methods:

  • Interior Treatment: Apply ant bait stations in targeted areas near ant activity (kitchen, bathroom, etc.).
  • Exterior Treatment: Apply a barrier treatment around the foundation of the building and potential entry points.

3. Product Information:

  • List specific EPA-registered ant control products used, following all label instructions for application rates and safety precautions.

4. Post-Treatment:

  • Inform the customer about potential ant activity after treatment as bait stations take time to work.
  • Schedule a follow-up inspection if necessary.
  • Document all treatment details on the service report.


  • This is a template, and you will need to develop specific SOPs for each pest type and service you offer.
  • Always refer to the manufacturer's label for specific instructions on using any pesticide product.
  • Train all employees on the SOPs to ensure consistent service and safety.
  • Review and update SOPs regularly to reflect changes in regulations, best practices, and pest control methods.