[Your Business Name]

This document outlines the standard operating procedures (SOPs) for our handyman services. Following these procedures ensures consistent, high-quality service for our clients and protects the safety and well-being of our employees.

General Procedures:

• Client Communication:
  • All communication with clients should be professional, courteous, and timely.
  • Clearly explain service details, timelines, and costs before starting any work.
  • Obtain client approval for any changes to the agreed-upon scope of work.
  • Document all communication with clients (e.g., emails, phone calls).
• Job Preparation:
  • Review the service quotation and job details before proceeding.
  • Ensure you have all the necessary tools, parts, and materials for the job.
  • Protect the client's work area with drop cloths or floor coverings.
• Job Completion:
  • Perform all work according to industry standards and safety protocols.
  • Clean up the work area thoroughly upon completion.
  • Conduct a final walkthrough with the client to ensure their satisfaction.
  • Complete the Job Completion and Acceptance Form with the client.
• Payment Collection:
  • Review the Payment Terms Form with the client.
  • Collect payment according to the agreed-upon method.
  • Issue a receipt for the payment.

Specific Procedures: (This section will need to be customized for your specific services)

• Electrical Work: Outline specific procedures for electrical safety, permit requirements (if applicable), and proper wiring techniques.
• Plumbing Work: Detail procedures for shutting off water supplies, identifying pipe materials, and proper installation techniques.
• Carpentry Work: Specify safety protocols for using power tools, proper measuring and cutting techniques, and secure fastening methods.
• (and so on for other services you offer)

Safety:

• All employees must be familiar with and comply with all relevant safety regulations.
• Personal protective equipment (PPE) must be worn as required for specific tasks.
• Report any safety hazards or unsafe work conditions immediately.
• Never perform any work beyond your skillset or expertise.

Liability:

• A Liability Waiver is included in the Job Completion and Acceptance Form.

Additional Information:

• This SOP is a general guideline and may be subject to change.
• Employees are expected to maintain a clean and professional appearance.
• All company property must be used responsibly and returned in good condition.
• Maintain a positive and respectful work environment.

Employee Acknowledgement:

By signing below, I acknowledge that I have read and understood the Standard Operating Procedures outlined in this document.

Employee Signature:

Date: